Shipping and Delivery Policy
Our delivery times are based on many factors, including the level of customization, your destination address, manufacturer processes and whether it is a custom order or an in-stock item. In stock orders usually ship in 2-3 days. Custom orders vary by manufacturer but usually take 3-6 weeks before shipping. Depending on your location, curbside delivery arrives in 1-5 days after shipping. White glove delivery is a specialized service and takes 7-14 days from the ship date. Please contact us and we will be happy to provide an estimated delivery date.
If the product has been custom made then we calculate delivery time by taking the estimated time it takes to manufacture the product and add the time it takes a package to travel from the manufacturer's facility to your destination address, based on the shipping alternative you've selected.
All of our estimated delivery times are just that - estimates. We will do our best to make, or beat, these delivery estimates, but cannot guarantee these time frames will be met. The estimated delivery time is based on the most up-to-date inventory and/or manufacturer's lead time.
Once your order has shipped we will provide a tracking number along with the shipping company’s web site tracking link.
SHIPPING METHOD AND COSTS
Our standard shipping method is LTL freight shipping for curbside delivery. There is no additional charge for this type of shipping and it is included in the price of the chair (except for California, Washington, Nevada and Oregon). White glove delivery costs are $199 per chair.
Whether you choose curbside or white glove delivery, you will be contacted in advance to schedule a delivery appointment. You will also be required to sign for the receipt of the merchandise. Once received, please ensure you inspect the packaging and note any damage on the shipping documents.
When signing for your delivery without notating any problems/issues with your order on the delivery paperwork, you confirm your item was delivered to you as intended and with no damage or defect. If there is damage/defect, you must put “damaged upon delivery” for each piece that is damaged/defective on the Delivery Receipt.
QUESTIONSIf you have any questions regarding your delivery, please contact our Customer Service Department at firstname.lastname@example.org or 888-770-2299.