Orders & Delivery
How do I confirm my order?
When you complete your order you should receive an automated email from our web site confirming your order along with your order number.
Can I cancel my order?
Most orders can be canceled before they ship. To cancel an order contact us by phone, email or chat. As long as the order has not shipped we should be able to cancel the order. Once shipped orders cannot be canceled and our return policy is in effect.
How can I track my order?
When your order ships we send you an email with the name of the shipping company and your tracking number. The email will contain a link to the shipper's website where you can track your order.
What are your payment options?
We accept all major credit cards and Paypal. Klarna is available for monthly payments. Payment can be made by personal or bsuiness check but the order cannot ship until the chaeck has cleared the bank.
How soon will I receive my order?
Chairs that are in stock ship in 2-4 business days. Most chairs arrive to your home within 7-10 business days depending on your location and which warehouse is handling the shipping. Chairs that are not in stock typically take 4-8 weeks to be produced and shipped. Please contact us with any questions about a particular chair.
Are fabric swatches available?
Fabric/leather swatches are available for most chairs. Please contact us by phone, chat, or email to request swatches. There is no charge for fabric samples.
Do your chairs require assembly?
The majority of chairs we sell ship with the back removed. The back is easy to attach and snaps into place. Ultracomfort chairs ship fully assembled. Some Barcalounger chairs have legs that need to be screwed onto the base. No tools are required to assemble any of these chairs.
Can I custom order a chair?
That depends on the manufacturer. Some accept custom orders and others do not. Please contact us by phone, chat, or email regarding the chair you would like to custom order.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is your shipping policy?
We offer our customers two types of delivery. You can choose either option during the checkout process on our web site.
Curbside delivery is free with every order for most states. Curbside means delivery of furniture to your home at the driveway, sidewalk, or nearest access point. The freight carrier is not responsible for inside delivery of furniture including a garage or covered space. The shipping company will contact you prior to delivery to schedule a drop off time Monday through Friday. The customer is responsible for being present for the delivery appointment during the time frame that is agreed upon between the customer and the shipping company. Delivery to Washington, California, Oregon and Nevada is $75.
WHITE GLOVE DELIVERY ($249)
White glove provides a scheduled delivery appointment where a two-person team will bring your furniture inside your residence to the room of your choice. This includes carrying the furniture up or down two flights of stairs. The delivery team will unpack your furniture and provide assembly and set up. The delivery team will also remove and dispose of all packaging materials. Please allow an additional 7-10 days for white glove delivery.
What do I do if there is shipping damage?
At the time of delivery please take a moment to look over the shipping carton. If it is severely damaged ask the driver to wait while you inspect the chair. If the chair is obviously damaged please refuse delivery and notify us. The shipping carton is there to protect the chair and some scuffs and dings are normal. If you discover hidden damage after a chair has been delivered please contact us. We will work with you to repair, replace, or return the chair at no cost to you.
Do you ship outside of the US?
We ship only to the continental US. Special arrangements can be made for shipping to Alaska or Hawaii. Please contact us for shipping to Canada. We do not ship to Mexico or overseas.
How do I return my chair?
We only accept returns with 30 days of the chair's delivery date. To return a chair it must be in like new condition. The chair must be repacked in the original shipping carton. The customer is responsible for round trip shipping costs (outbound and return shipping). The shipping costs are deducted from your refund. Please contact us by phone, email, or chat to initiate a return. Custom orders cannot be returned.
Warranty & Repairs
What is the warranty offered on your chairs?
The warranty varies by manufacturer. The warranty coverage is listed on the product page for each chair.
How do I get warranty service on my chair?
For all service issues please contact us first - not the manufacturer. You can contact us by phone, email, or chat. We will work with you and the manufacturer to determine the issue and how best to correct the problem. In most cases service is handled by repairing the chair. On rare occasions it is necessary to replace the chair. We do not offer refunds for a chair needed warranty service.
Care & Cleaning
How do I clean my chair?
For all fabric chairs we sell the manufacturer's recomend cleaning with a damp cloth only. Leather chairs can be cleaned with a damp cloth or cleaner made especially for leather furniture. Please contact us with any qeustions concerning your specific chair.